Privacy Policy & answer

HappyAssist ("HappyAssist," "we," "us," or "our") is an AI-powered virtual receptionist and missed-call answering service owned and operated by Shayan International LLC, a company registered in the United States with offices at 101 NE 3rd Ave, Suite 1570, Fort Lauderdale, FL 33301, and an additional office at 50-E Maulana Shaukat Ali Road, Johar Town, Lahore, Pakistan.

This Privacy Policy explains how Shayan International LLC collects, uses, discloses, and protects information when you visit happyassist.ai, use the HappyAssist service, submit a form on our website, call a phone number answered by our AI virtual receptionist, or otherwise interact with us. By using HappyAssist, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Information you provide directly: your name, email address, phone number, business name, service details, and any message content you submit through our website contact form, or that you provide verbally during a phone call answered by our AI virtual receptionist.

Information collected automatically: IP address, browser type, device information, pages visited, and usage patterns, collected through cookies and similar technologies when you visit happyassist.ai.

Call and messaging information: call recordings or transcripts processed by our AI virtual receptionist, missed-call details, appointment information, and SMS opt-in records (described further in Section 4 below).

Information from third parties: information passed to us by our business customers (the companies who use HappyAssist to answer their calls) about their own customers, to the extent needed to deliver the service, such as scheduling or callback requests.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the HappyAssist service, including answering calls, scheduling appointments, and sending requested follow-up information; communicate with you, including responding to inquiries and sending service-related messages; personalize and improve your experience; conduct internal analytics to improve call handling and service quality; detect, prevent, and address technical issues, fraud, or misuse; and comply with legal obligations and enforce our Terms & Conditions.

We do not use the information you provide for SMS opt-in for any purpose other than delivering the specific messaging service you signed up for.

3. How We Share Your Information

We may share your information with service providers and business partners who help us operate HappyAssist, such as hosting providers, telephony and messaging providers (including Twilio), analytics tools, and customer support platforms. These providers are contractually bound to protect your information and may only use it to perform services on our behalf.

We may also share information as required by law, in connection with a business transfer (such as a merger, acquisition, or sale of assets), or to protect the rights, property, or safety of Shayan International LLC, our users, or others.

We do not sell your personal information.

4. SMS / Text Messaging Consent

Shayan International LLC (HappyAssist) sends text messages only to individuals who have given prior express consent, through one of the following two methods:

Method 1 — Website form opt-in. Visitors to our contact form at happyassist.ai may voluntarily check an unchecked opt-in box confirming they agree to receive SMS messages from Shayan International LLC (HappyAssist) regarding appointment scheduling, call notifications, customer support, and account updates. This checkbox is optional, is never pre-checked, and is never required to submit the form, purchase a service, or otherwise do business with us. When the box is checked and the form submitted, we record the phone number provided, the exact consent text agreed to, the date and time, and the IP address of the submission.

Method 2 — Verbal opt-in during a phone call. When our AI virtual receptionist answers an inbound call on behalf of one of our business customers, and the caller asks for a booking link, appointment confirmation, or other follow-up information, the assistant will ask the caller whether they would like that information sent by text message and will state that message and data rates may apply and that the caller may reply STOP at any time. A text message is sent only if the caller affirmatively agrees. This verbal consent is recorded via call recording or transcript, along with the phone number and timestamp.

We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS consent/opt-in information to any third party or affiliate for their marketing or promotional purposes, under any circumstances. This information is used solely to deliver the messaging service you opted in to receive. This restriction applies regardless of any other language elsewhere in this Privacy Policy regarding sharing information with service providers.

Message frequency: Message frequency varies depending on your interactions with HappyAssist (e.g., number of appointments, follow-up requests, or account notifications).

Message and data rates may apply, based on your mobile carrier and plan.

Opting out: You may opt out of receiving SMS messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us. After you opt out, you will receive one final confirmation message, and no further messages will be sent to that number unless you opt back in. You may resubscribe at any time by replying START.

Getting help: You may reply HELP or INFO to any message to receive support contact information, or contact us directly using the details in Section 12 below.

Consent is not a condition of purchase. You are never required to opt in to SMS messaging in order to use HappyAssist or any business that uses HappyAssist as its virtual receptionist.

Mobile opt-in data and consent records will not be shared with any third party for the purposes of text message marketing not directly related to HappyAssist, in compliance with CTIA and mobile carrier guidelines.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate happyassist.ai, remember your preferences, and analyze site traffic. You can control cookies through your browser settings; disabling cookies may affect certain website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the HappyAssist service, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for as long as needed to demonstrate compliance with applicable messaging regulations, even after you opt out. We securely delete or anonymize data when it is no longer needed.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information; object to or restrict certain processing; and withdraw consent (including SMS consent) at any time. To exercise these rights, contact us using the details in Section 12.

Australia: If you are a resident of Australia, you have specific rights under the Australian Privacy Principles (APPs), including the right to access and correct your personal information.

United States: Depending on your state of residence, you may have additional rights under applicable state privacy laws, including the right to know what personal information we collect and to request its deletion.

9. International Data Transfers

Shayan International LLC operates in both the United States and Pakistan. Your information may be transferred to, stored, and processed in either country, or other countries where our service providers operate. By using HappyAssist, you consent to this transfer, and we take reasonable steps to ensure your information receives an adequate level of protection wherever it is processed.

10. Third-Party Links

Our website or messages may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

11. Children's Privacy

HappyAssist is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Shayan International LLC (HappyAssist)
Email: info@happyassist.ai
Phone: +1 (786) 613-2676
USA Address: 101 NE 3rd Ave, Suite 1570, Fort Lauderdale, FL 33301
Pakistan Address: 50-E Maulana Shaukat Ali Road, Johar Town, Lahore, Pakistan

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of HappyAssist after any changes constitutes your acceptance of the revised Privacy Policy.